你知道什么下三滥的商业策略吗（三）
正文翻译
What dirty business tactics do you know?
你知道什么下三滥的商业策略吗?
What dirty business tactics do you know?
你知道什么下三滥的商业策略吗?
评论翻译
Sarvesh Bhattad, former Management Trainee at Bharat Petroleum Corporation Limited (2016-2017)
There is a restaurant in front of my house where I go quite regularly to have my food.
It serves delicious Indian Thali
The price of the Thali is reasonable (Rs. 140) and many people come to eat it as it is affordable.
Now, when everyone is in middle of their food this manager like person comes and asks sweetly “ Sweet madhe kay ghenar ? Srikhand ki fruit Salad? ”( What will you have in sweet ?)
Generally people believe that sweet is also included in the thali and order happily their favourite sweet. Also the way the manager asks, he makes us believe that it's all inclusive. But when finally the bill arrives, we understand that it was not included in the thali cost but had to pay separately.
And the real irony is the sweet costs more than the thali itself.
What a way to fool people!!
我家前面有一家餐馆，我经常去那里吃饭。
这里供应美味的印度套餐
印度套餐的价格是合理的（140卢比），许多人来吃，因为它是负担得起的。
现在，当每个人都在吃东西的时候，这个像经理一样的人来了，甜甜地问：“你要吃什么甜食？”
一般来说，人们相信甜食也包含在印度套餐中，并愉快地点他们最喜欢的甜食。经理问的方式也让我们相信这是套餐带的。但当最终结算账单时，我们知道它不被包括在印度套餐花费中，但必须单独支付。
真正具有讽刺意味的是，甜食的价格比塔利本身还要高。
真是愚弄人的好办法！！
There is a restaurant in front of my house where I go quite regularly to have my food.
It serves delicious Indian Thali
The price of the Thali is reasonable (Rs. 140) and many people come to eat it as it is affordable.
Now, when everyone is in middle of their food this manager like person comes and asks sweetly “ Sweet madhe kay ghenar ? Srikhand ki fruit Salad? ”( What will you have in sweet ?)
Generally people believe that sweet is also included in the thali and order happily their favourite sweet. Also the way the manager asks, he makes us believe that it's all inclusive. But when finally the bill arrives, we understand that it was not included in the thali cost but had to pay separately.
And the real irony is the sweet costs more than the thali itself.
What a way to fool people!!
我家前面有一家餐馆，我经常去那里吃饭。
这里供应美味的印度套餐
印度套餐的价格是合理的（140卢比），许多人来吃，因为它是负担得起的。
现在，当每个人都在吃东西的时候，这个像经理一样的人来了，甜甜地问：“你要吃什么甜食？”
一般来说，人们相信甜食也包含在印度套餐中，并愉快地点他们最喜欢的甜食。经理问的方式也让我们相信这是套餐带的。但当最终结算账单时，我们知道它不被包括在印度套餐花费中，但必须单独支付。
真正具有讽刺意味的是，甜食的价格比塔利本身还要高。
真是愚弄人的好办法！！
Deepak Sasitharan, worked at PayPal
This happened few years ago in a jewellery shop in Chennai. I believe all jewelleryshops behave the same way. :)
Me and my wife went to buy a good necklace for her and as a part of the payment we had 24 carat gold coin bought from Tanishq with 99.99 % guarantee. When we gave the coins, they requested permission to break the coin and check for its purity. The coin was indeed in a sealed pack.
Five minutes later they tell me the coin is not pure and hence they will have to pay me less on that. I was cross, this was bought from a Tata brand and I trust them.
Then my engineering brain started working, I asked them if they had calibrated the device recently. Surprisingly, they did not understand what it means. I then asked them to put one of their gold coins into it. Voila!! It shows a lesser percentage of purity too… Now I questioned them why they are cheating people. They did not have an answer. I ended up explaining to them what calibration is and why they have to do it regularly on measuring devices.
And after quite a bit of discusssion and attention from other customers the manager gave in.
It was ridiculous, how they might pull this trick on every other customer.
这发生在几年前金奈的一家珠宝店，我相信所有珠宝店的行为都是一样的
我和我妻子去给她买了一条好项链，我们把从塔尼什克购买了24克拉的4个9的金币作为付款的一部分。当我们把金币给他们时，他们要求我们允许他们割破硬币并检查其纯度，那枚硬币确实装在一个密封的包裹里。
五分钟后，他们告诉我硬币不纯正，因此他们将不得不少付我钱。我很生气，这是从塔尼什克品牌买来的，我信任他们。
然后我的工程大脑开始工作，我问他们最近是否校准了设备。令人惊讶的是，他们不明白这意味着什么。然后我让他们把一枚金币放进去。瞧！！同样显示出较低的纯度，于是我问他们为什么欺骗人们。他们没有给出答案。最后，我向他们解释了什么是校准，以及为什么他们必须定期在测量设备上进行校准。
经过一番讨论和其他客户的关注下，经理让步了。
他们怎么能对其顾客都这样耍花招，真是可笑。
原创翻译：龙腾网 https://www.ltaaa.cn 转载请注明出处
This happened few years ago in a jewellery shop in Chennai. I believe all jewelleryshops behave the same way. :)
Me and my wife went to buy a good necklace for her and as a part of the payment we had 24 carat gold coin bought from Tanishq with 99.99 % guarantee. When we gave the coins, they requested permission to break the coin and check for its purity. The coin was indeed in a sealed pack.
Five minutes later they tell me the coin is not pure and hence they will have to pay me less on that. I was cross, this was bought from a Tata brand and I trust them.
Then my engineering brain started working, I asked them if they had calibrated the device recently. Surprisingly, they did not understand what it means. I then asked them to put one of their gold coins into it. Voila!! It shows a lesser percentage of purity too… Now I questioned them why they are cheating people. They did not have an answer. I ended up explaining to them what calibration is and why they have to do it regularly on measuring devices.
And after quite a bit of discusssion and attention from other customers the manager gave in.
It was ridiculous, how they might pull this trick on every other customer.
这发生在几年前金奈的一家珠宝店，我相信所有珠宝店的行为都是一样的
我和我妻子去给她买了一条好项链，我们把从塔尼什克购买了24克拉的4个9的金币作为付款的一部分。当我们把金币给他们时，他们要求我们允许他们割破硬币并检查其纯度，那枚硬币确实装在一个密封的包裹里。
五分钟后，他们告诉我硬币不纯正，因此他们将不得不少付我钱。我很生气，这是从塔尼什克品牌买来的，我信任他们。
然后我的工程大脑开始工作，我问他们最近是否校准了设备。令人惊讶的是，他们不明白这意味着什么。然后我让他们把一枚金币放进去。瞧！！同样显示出较低的纯度，于是我问他们为什么欺骗人们。他们没有给出答案。最后，我向他们解释了什么是校准，以及为什么他们必须定期在测量设备上进行校准。
经过一番讨论和其他客户的关注下，经理让步了。
他们怎么能对其顾客都这样耍花招，真是可笑。
原创翻译：龙腾网 https://www.ltaaa.cn 转载请注明出处
Aditya Parmar, Owner at Nar Narayan Jewellers (2017-present)
Last month, I joined my family jewellery business. In this short time, I have learnt so much about this business. If the customer do not ask Goldsmith about the product in detail then there are 100% chances of getting cheated. Being a customer, you have all rights to ask about the purity of the gold, making charges, diamond charges etc. Now a days, most of the people are smart enough and do inquiry before purchasing gold.
Coming back to the point, I want to mention the dirty games involved in the jewellery business. In old time, Goldsmiths used to make hand made gold jewellery. In this process, Goldsmiths claimed that certain quantity of gold go wasted. These goldsmiths were actually smart enough to collect or retrieve most of the gold without wasting.
Now a days, gold ornaments are made in advance machines and nothing really go wasted. However, this tradition of calculating ‘wastage’ continued and this is expressed in terms of 'percentage' and is termed as wastage charges and is charged to the customers.
Generally, Wastage charges range from 6 to 15% for different ornaments and different Goldsmiths. Hence total cost of the ornament will be -
Cost of gold ornament = Gold Rate* Gold Weight + Making charges + Wastage charges + Cost of diamonds (If any) + GST.
This is the basic calculation and everyone should know about it.
However, we Indians always look for discounts, schemes, free products/gifts etc. Because of this psychology of the customers, it is very easy for the Goldsmiths to attract & cheat the customers.
The first deciding factor is Gold Rate and it is now a days open to all. Thanks to the internet. You can easily check gold rate online, so there is no chance of being cheated with this.
Second in this list is making charges. You can compare it with a number of goldsmiths and easily can decide who offers the minimum making charges depending on the ornament design (It is usually rated as charges per gram).
上个月，我加入了我的家族珠宝生意。在这短短的时间里，我学到了很多关于这个行业的知识。如果客户不向戈德史密斯详细询问产品的情况，那么被骗的几率是100%。作为客户，你有权询问黄金的纯度、收费、钻石收费等。现在，大多数人都足够聪明，在购买黄金之前都会询问。
回到正题，我想提一下珠宝行业的肮脏勾当。古时候，金匠们经常手工制作黄金首饰。在这个过程中，金匠声称一定数量的黄金被浪费了，实际上这些金匠足够聪明，可以在不浪费的情况下收集或取回大部分黄金。
如今，金饰是由机器预先制作的，没有什么东西会被浪费掉。然而，这种计算“损耗”的传统仍在继续，它以“百分比”表示，被称为损耗费，并向客户收取。
一般来说，对于不同的饰品和金匠，损耗费从6%到15%不等。因此，装饰物的总成本将为：
黄金饰品成本=黄金价格*黄金重量+制作费+损耗费+钻石成本（如有）+商品及服务税。
这是基本的计算公式，每个人都应该知道。
然而，我们印度人总是寻求折扣、设计、免费产品/礼物等。由于顾客的这种心理，金匠很容易吸引和欺骗顾客。
第一个决定因素是金价，对所有人都一样。多亏了互联网，在网上你可以很容易地查看金价，所以不存在被欺骗的可能性。
第二项是收费。你可以将其与许多金匠进行比较，并根据装饰设计（通常按每克收费）轻松决定谁提供最低制作费用。
Last month, I joined my family jewellery business. In this short time, I have learnt so much about this business. If the customer do not ask Goldsmith about the product in detail then there are 100% chances of getting cheated. Being a customer, you have all rights to ask about the purity of the gold, making charges, diamond charges etc. Now a days, most of the people are smart enough and do inquiry before purchasing gold.
Coming back to the point, I want to mention the dirty games involved in the jewellery business. In old time, Goldsmiths used to make hand made gold jewellery. In this process, Goldsmiths claimed that certain quantity of gold go wasted. These goldsmiths were actually smart enough to collect or retrieve most of the gold without wasting.
Now a days, gold ornaments are made in advance machines and nothing really go wasted. However, this tradition of calculating ‘wastage’ continued and this is expressed in terms of 'percentage' and is termed as wastage charges and is charged to the customers.
Generally, Wastage charges range from 6 to 15% for different ornaments and different Goldsmiths. Hence total cost of the ornament will be -
Cost of gold ornament = Gold Rate* Gold Weight + Making charges + Wastage charges + Cost of diamonds (If any) + GST.
This is the basic calculation and everyone should know about it.
However, we Indians always look for discounts, schemes, free products/gifts etc. Because of this psychology of the customers, it is very easy for the Goldsmiths to attract & cheat the customers.
The first deciding factor is Gold Rate and it is now a days open to all. Thanks to the internet. You can easily check gold rate online, so there is no chance of being cheated with this.
Second in this list is making charges. You can compare it with a number of goldsmiths and easily can decide who offers the minimum making charges depending on the ornament design (It is usually rated as charges per gram).
上个月，我加入了我的家族珠宝生意。在这短短的时间里，我学到了很多关于这个行业的知识。如果客户不向戈德史密斯详细询问产品的情况，那么被骗的几率是100%。作为客户，你有权询问黄金的纯度、收费、钻石收费等。现在，大多数人都足够聪明，在购买黄金之前都会询问。
回到正题，我想提一下珠宝行业的肮脏勾当。古时候，金匠们经常手工制作黄金首饰。在这个过程中，金匠声称一定数量的黄金被浪费了，实际上这些金匠足够聪明，可以在不浪费的情况下收集或取回大部分黄金。
如今，金饰是由机器预先制作的，没有什么东西会被浪费掉。然而，这种计算“损耗”的传统仍在继续，它以“百分比”表示，被称为损耗费，并向客户收取。
一般来说，对于不同的饰品和金匠，损耗费从6%到15%不等。因此，装饰物的总成本将为：
黄金饰品成本=黄金价格*黄金重量+制作费+损耗费+钻石成本（如有）+商品及服务税。
这是基本的计算公式，每个人都应该知道。
然而，我们印度人总是寻求折扣、设计、免费产品/礼物等。由于顾客的这种心理，金匠很容易吸引和欺骗顾客。
第一个决定因素是金价，对所有人都一样。多亏了互联网，在网上你可以很容易地查看金价，所以不存在被欺骗的可能性。
第二项是收费。你可以将其与许多金匠进行比较，并根据装饰设计（通常按每克收费）轻松决定谁提供最低制作费用。
The Goldsmiths advertising these two factors to attract more customers. However, no one reveals this Wastage charges. This is the catch. Customers are attracted by showing only gold rate and making charges. The customer enters the shop and sexts the ornament and after that, they are told about this big hero of our business - Wastage charges. You will not consider this after sexting ornament because it is calculated in a percentage (6 to 15%)。
My dear customer, think about it. If Market price of the gold is 29000 per 10 gram then how goldsmith can give you at a price of 28500 per 10 gram?
为了吸引更多的顾客，金匠公司为这两个因素做广告。然而，没有人透露这一损耗费，这就是问题所在。只显示黄金价格和收费吸引顾客走进商店挑选装饰品，然后，他们被告知我们生意中的大坑—损耗费。在选择饰品后，你不会考虑这一点，因为它是按百分比（6%到15%）计算的。
亲爱的顾客，想想看：若黄金的市场价格是每10克29000元，那个么金匠怎么能以每10克28500元的价格卖给你们呢？
My dear customer, think about it. If Market price of the gold is 29000 per 10 gram then how goldsmith can give you at a price of 28500 per 10 gram?
为了吸引更多的顾客，金匠公司为这两个因素做广告。然而，没有人透露这一损耗费，这就是问题所在。只显示黄金价格和收费吸引顾客走进商店挑选装饰品，然后，他们被告知我们生意中的大坑—损耗费。在选择饰品后，你不会考虑这一点，因为它是按百分比（6%到15%）计算的。
亲爱的顾客，想想看：若黄金的市场价格是每10克29000元，那个么金匠怎么能以每10克28500元的价格卖给你们呢？
Here is an example:
Suppose you have sexted an ornament of 5 gram.
Current market gold rate is 29000 per 10 gram
Making charges are 299 per gram in your sexted shop.
Wastage charges decided by all goldsmith for particular ornament is 8 %.( they will not disclose this wastage charge while advertising)
Now you have sexted this shop only because they offered you gold rate of 28500 per 10 gram. Obviously to make a profit this goldsmith will increase wastage to 12%.
下面是一个例子：
假设你选择了一个5克的饰品。
目前市场黄金价格为每10克29000元
在你选择的商店里，每克收费299。
所有金匠对特定饰品的损耗费为8%。（他们不会在做广告时透露这一损耗费用）
现在你选择这家商店只是因为他们给你提供每10克28500的价格。显然，为了盈利，这个金匠会把损耗增加到12%。
原创翻译：龙腾网 https://www.ltaaa.cn 转载请注明出处
Suppose you have sexted an ornament of 5 gram.
Current market gold rate is 29000 per 10 gram
Making charges are 299 per gram in your sexted shop.
Wastage charges decided by all goldsmith for particular ornament is 8 %.( they will not disclose this wastage charge while advertising)
Now you have sexted this shop only because they offered you gold rate of 28500 per 10 gram. Obviously to make a profit this goldsmith will increase wastage to 12%.
下面是一个例子：
假设你选择了一个5克的饰品。
目前市场黄金价格为每10克29000元
在你选择的商店里，每克收费299。
所有金匠对特定饰品的损耗费为8%。（他们不会在做广告时透露这一损耗费用）
现在你选择这家商店只是因为他们给你提供每10克28500的价格。显然，为了盈利，这个金匠会把损耗增加到12%。
原创翻译：龙腾网 https://www.ltaaa.cn 转载请注明出处
According to 8% Wastage-
Total weight = 5 + (5*0.08) = 5.4 Gm
Total Making Charges = 5.4*299 = 1614
Total Value = (5.4*2900) + 1614 = 17274
With GST = (17274*0.03) + 17274 = 17792
Now, with discounted price of 28500 and 12% Wastage charge:
Total weight = 5+ (5*0.12) = 5.6 Gm
Total making Charges = 5.6*299 = 1674
Total Value = (5.6*2850) + 1674 = 17634
With GST = (17634*0.03) + 17634 = 18163
Now, you can see that only 4% increment in wastage charge is enough for Goldsmiths to attract customers and make better profit.
I have written only about wastage charge but not about gold purity. Compromising on purity is also one of the option for goldsmiths to recover discounts given to the customers.
Rest you can decide what to choose.
FAKE DISCOUNTS OR FACTS.
根据8%的损耗：
总重量=5+（5*0.08）=5.4克
总制造费用=5.4*299=1614
总价值=（5.4*2900）+1614=17274
商品及服务税=（17274*0.03）+17274=17792
现在，折扣价为28500英镑，损耗费为12%：
总重量=5+（5*0.12）=5.6克
总制造费用=5.6*299=1674
总价值=（5.6*2850）+1674=17634
商品及服务税=（17634*0.03）+17634=18163
现在，你可以看到，仅增加4%的损耗费就足以吸引顾客并获得更好的利润。
我只写损耗费，还没有写黄金纯度。在纯度上做出妥协也是金匠向顾客提供折扣的一种选择。
剩下的你可以自己决定选择什么。
虚假折扣或事实。
Total weight = 5 + (5*0.08) = 5.4 Gm
Total Making Charges = 5.4*299 = 1614
Total Value = (5.4*2900) + 1614 = 17274
With GST = (17274*0.03) + 17274 = 17792
Now, with discounted price of 28500 and 12% Wastage charge:
Total weight = 5+ (5*0.12) = 5.6 Gm
Total making Charges = 5.6*299 = 1674
Total Value = (5.6*2850) + 1674 = 17634
With GST = (17634*0.03) + 17634 = 18163
Now, you can see that only 4% increment in wastage charge is enough for Goldsmiths to attract customers and make better profit.
I have written only about wastage charge but not about gold purity. Compromising on purity is also one of the option for goldsmiths to recover discounts given to the customers.
Rest you can decide what to choose.
FAKE DISCOUNTS OR FACTS.
根据8%的损耗：
总重量=5+（5*0.08）=5.4克
总制造费用=5.4*299=1614
总价值=（5.4*2900）+1614=17274
商品及服务税=（17274*0.03）+17274=17792
现在，折扣价为28500英镑，损耗费为12%：
总重量=5+（5*0.12）=5.6克
总制造费用=5.6*299=1674
总价值=（5.6*2850）+1674=17634
商品及服务税=（17634*0.03）+17634=18163
现在，你可以看到，仅增加4%的损耗费就足以吸引顾客并获得更好的利润。
我只写损耗费，还没有写黄金纯度。在纯度上做出妥协也是金匠向顾客提供折扣的一种选择。
剩下的你可以自己决定选择什么。
虚假折扣或事实。
Rishikesh U, B.E Instrumentation Engineering, Kumaraguru College of Technology (2018)
This is the tactic used by Axis Bank.
So one day I wanted to deposit money into my account so I went to their branch. Since it was around 4.45 the bank employee told me we are closing so please use the ATM machine to deposit cash. It will be easier. So after attending a call i went to deposit cash in the machine. It was around 4.55 i guess, I wanted to deposit 11,000
So after putting the cash, the machine couldn't recognize two 500 notes since they were little dirty.
So i proceeded to deposit the 10,000 that was shown on the screen. The transaction was completed.
Then after that I tried to put 1000, only one 500 note went through. So deposited 500
And in next attempt i deposited my other 500.
After a month i was charged ?150, after calling customer care he said since the transaction time was above the bank working hours, each deposit transaction was chargeable at 50rs.
When i searched abt this this change in tariff was brought only on this April and still the company has not intimated it's customers through SMS or email.
It is very worst, since the purpose of Deposit machine is to deposit when the bank is not available and you charge a hefty fee.
这是印度AXIS BANK银行使用的策略。
某天我想把钱存入我的账户，所以我去了他们的分行。因为时间是4点45分左右，银行职员告诉我要关门了，所以请用 ATM机存现金。这会更容易。所以在接到一个电话后，我去把现金存进了 ATM机。大概是4点55分，我想存1.1万。
因此，在放入现金后，ATM机因为两张500卢比的纸币有点脏无法识别。
所以我继续按屏幕显示的存入10000卢比，交易已经完成。
然后我试着放1000卢比，只放了一张500卢比的钞票，所以存了500卢比。
在第二次尝试时，我存了另外500卢比。
一个月后，我被收取了150卢比，打电话给客户服务中心后，他说，因为交易时间超过了银行的工作时间，每笔存款交易要收取50卢比
当我搜索此类信息时，是在今年4月才发生这类费用，但该公司仍然没有通过短信或电子邮件通知其客户。
这是非常糟糕的，因为存款机的用途是在银行不可用时存款，却还要收取高额费用。
This is the tactic used by Axis Bank.
So one day I wanted to deposit money into my account so I went to their branch. Since it was around 4.45 the bank employee told me we are closing so please use the ATM machine to deposit cash. It will be easier. So after attending a call i went to deposit cash in the machine. It was around 4.55 i guess, I wanted to deposit 11,000
So after putting the cash, the machine couldn't recognize two 500 notes since they were little dirty.
So i proceeded to deposit the 10,000 that was shown on the screen. The transaction was completed.
Then after that I tried to put 1000, only one 500 note went through. So deposited 500
And in next attempt i deposited my other 500.
After a month i was charged ?150, after calling customer care he said since the transaction time was above the bank working hours, each deposit transaction was chargeable at 50rs.
When i searched abt this this change in tariff was brought only on this April and still the company has not intimated it's customers through SMS or email.
It is very worst, since the purpose of Deposit machine is to deposit when the bank is not available and you charge a hefty fee.
这是印度AXIS BANK银行使用的策略。
某天我想把钱存入我的账户，所以我去了他们的分行。因为时间是4点45分左右，银行职员告诉我要关门了，所以请用 ATM机存现金。这会更容易。所以在接到一个电话后，我去把现金存进了 ATM机。大概是4点55分，我想存1.1万。
因此，在放入现金后，ATM机因为两张500卢比的纸币有点脏无法识别。
所以我继续按屏幕显示的存入10000卢比，交易已经完成。
然后我试着放1000卢比，只放了一张500卢比的钞票，所以存了500卢比。
在第二次尝试时，我存了另外500卢比。
一个月后，我被收取了150卢比，打电话给客户服务中心后，他说，因为交易时间超过了银行的工作时间，每笔存款交易要收取50卢比
当我搜索此类信息时，是在今年4月才发生这类费用，但该公司仍然没有通过短信或电子邮件通知其客户。
这是非常糟糕的，因为存款机的用途是在银行不可用时存款，却还要收取高额费用。
Prashant Kumar ( ???????? ?????), Observer, Thinker and Master of Satire
Indigo Airlines (in the name of low cost airline)
Airline Tickets cancellation is the biggest fraud in the Indian Aviation Industry.
I bought tickets for myself and my wife from Kolkata to Hyderabad on 29th Jan 2017. I made the bookings well in advance ~3 months.
I paid a total amount of Rs 6,600/- for both the tickets including Rs 600 convenience fee, I intentionally booked “REFUNDABLE” tickets.
Due to some reason I had to cancel the tickets yesterday, GUESS WHAT .. cancellation fee is Rs 2,250/- per ticket + convenience fee. Total cancellation charges are Rs 5,100.
I am receiving Rs 1,500 as my refund amount.
WTF, 77% of my fare is deducted and only 23% is paid to me. The two tickets will now be sold at a premium price to someone in need. They make twice the money from the same seat.
This is a sheer crime to which [Airline + Ministry] are party to.
印度靛蓝航空(IndiGo)（打着低价航空公司的名义）
取消机票是印度航空业最大的欺诈行为。
2017年1月29日，我为自己和妻子购买了从加尔各答到海得拉巴的机票，我提前约3个月预订了房间。
我总共支付了6600卢比—这两张票包括600卢比的便利费，我故意预定了“可退款”的票。
由于某种原因我昨天不得不退订机票，你猜怎么着。取消费用为2250卢比每张票+便利费。总取消费为5100卢比。
我收到1500卢比的退款金额。
卧槽，扣除了我77%的机票费，只向我支付了23%。这两张票现在将以高价出售给有需要的人，他们在同一个座位上赚两倍的钱。
这完全是[航空公司+政府部门]参与的罪行。
Indigo Airlines (in the name of low cost airline)
Airline Tickets cancellation is the biggest fraud in the Indian Aviation Industry.
I bought tickets for myself and my wife from Kolkata to Hyderabad on 29th Jan 2017. I made the bookings well in advance ~3 months.
I paid a total amount of Rs 6,600/- for both the tickets including Rs 600 convenience fee, I intentionally booked “REFUNDABLE” tickets.
Due to some reason I had to cancel the tickets yesterday, GUESS WHAT .. cancellation fee is Rs 2,250/- per ticket + convenience fee. Total cancellation charges are Rs 5,100.
I am receiving Rs 1,500 as my refund amount.
WTF, 77% of my fare is deducted and only 23% is paid to me. The two tickets will now be sold at a premium price to someone in need. They make twice the money from the same seat.
This is a sheer crime to which [Airline + Ministry] are party to.
印度靛蓝航空(IndiGo)（打着低价航空公司的名义）
取消机票是印度航空业最大的欺诈行为。
2017年1月29日，我为自己和妻子购买了从加尔各答到海得拉巴的机票，我提前约3个月预订了房间。
我总共支付了6600卢比—这两张票包括600卢比的便利费，我故意预定了“可退款”的票。
由于某种原因我昨天不得不退订机票，你猜怎么着。取消费用为2250卢比每张票+便利费。总取消费为5100卢比。
我收到1500卢比的退款金额。
卧槽，扣除了我77%的机票费，只向我支付了23%。这两张票现在将以高价出售给有需要的人，他们在同一个座位上赚两倍的钱。
这完全是[航空公司+政府部门]参与的罪行。
Edit 1: Never expected such a huge upvotes on this article. Thanks everyone.
There are few intelligent people who are justifying the cancellation system of the airlines, May god have all your future air tickets cancelled at least once for some reasons. :)
Edit 2: Some intelligent legal experts are commenting that all the charges are revealed upfront, no need to cry over it.
My response.. “I am against the very rule itself, I want this rule to change.
Edit 3: I recently read somewhere that in Lok Sabha, Ministry of Aviation raised a concern and has written to all Airlines regarding the high cancellation fee. The Ministry wants the Airline to fix it on their own in good spirit otherwise they will bring a Legislation and force them to follow.
Maximum Cancellation fee should
Not be more than [20% or Rs 750 whichever is lower] +
80% of convenience fee to be refunded
Allow secondary market for tickets [Peer to Peer] on a government backed dedicated portal. And the resale price should not be more than 80% of purchase price.
编辑1：没想到此条评论的点赞数如此之高，谢谢大家。
很少有聪明的人会为航空公司的取消系统辩护，愿上帝让你未来所有的机票至少被取消一次。
编辑2：一些聪明的法律专家评论说，所有的收费都是预先披露的，没有必要为此哭泣。
我的回答：我反对这条规则本身，我希望这条规则能够改变。
编辑3：我最近在某个地方读到，在洛萨巴，航空部提出了一个问题，并已就高额退订费致函所有航空公司。该部希望航空公司本着高尚的精神自行解决这一问题，否则他们将提出立法并迫使他们遵守。
最高退订费用应为
不超过[20%或750卢比，以较低者为准]
将退还80%的便利费
允许二级市场在政府支持的专用门户网站上[点对点]购买机票，转售价格不得超过购买价格的80%。
There are few intelligent people who are justifying the cancellation system of the airlines, May god have all your future air tickets cancelled at least once for some reasons. :)
Edit 2: Some intelligent legal experts are commenting that all the charges are revealed upfront, no need to cry over it.
My response.. “I am against the very rule itself, I want this rule to change.
Edit 3: I recently read somewhere that in Lok Sabha, Ministry of Aviation raised a concern and has written to all Airlines regarding the high cancellation fee. The Ministry wants the Airline to fix it on their own in good spirit otherwise they will bring a Legislation and force them to follow.
Maximum Cancellation fee should
Not be more than [20% or Rs 750 whichever is lower] +
80% of convenience fee to be refunded
Allow secondary market for tickets [Peer to Peer] on a government backed dedicated portal. And the resale price should not be more than 80% of purchase price.
编辑1：没想到此条评论的点赞数如此之高，谢谢大家。
很少有聪明的人会为航空公司的取消系统辩护，愿上帝让你未来所有的机票至少被取消一次。
编辑2：一些聪明的法律专家评论说，所有的收费都是预先披露的，没有必要为此哭泣。
我的回答：我反对这条规则本身，我希望这条规则能够改变。
编辑3：我最近在某个地方读到，在洛萨巴，航空部提出了一个问题，并已就高额退订费致函所有航空公司。该部希望航空公司本着高尚的精神自行解决这一问题，否则他们将提出立法并迫使他们遵守。
最高退订费用应为
不超过[20%或750卢比，以较低者为准]
将退还80%的便利费
允许二级市场在政府支持的专用门户网站上[点对点]购买机票，转售价格不得超过购买价格的80%。
Prakrut Chauhan, studied Computer Engineering at Nirma University (2020)
The Indian Smartphone market is filled with numerous brands. There are two Chinese companies that are trying to establish themselves in this market, namely Vivo and Oppo.
Both these companies are competitors and have adopted aggressive marketing tactics. They are dominating the print and television advertisements. A mid-budget customer is usually confused in between these two companies and ends up buying from either one of them.
The interesting thing here is that both Vivo and Oppo are subsidiaries of the Chinese giant - BBK Electronics.
OnePlus is also owned by BBK Electronics!
As @Advait Kawle mentioned in the comments, it is a dirty business tactic, because it involves sextively concealing information from the target audience so as to create an illusion of choice.
印度智能手机市场充斥着众多品牌。有两家中国公司正试图在这个市场上站稳脚跟，它们分别是Vivo和Oppo。
这两家公司都是竞争对手，都采取了积极的营销策略。他们主导着印刷品和电视广告。中等预算的客户通常会被这两家公司搞混，最终会从其中任何一家公司购买手机。
有趣的是，Vivo和Oppo都是中国巨头步步高电子有限公司的子公司。
一加也是步步高电子有限公司所有！
正如@Advait Kawle在评论中提到的，这是一种肮脏的商业策略，因为它涉及有选择地向目标受众隐瞒信息，从而制造一种选择的错觉。
The Indian Smartphone market is filled with numerous brands. There are two Chinese companies that are trying to establish themselves in this market, namely Vivo and Oppo.
Both these companies are competitors and have adopted aggressive marketing tactics. They are dominating the print and television advertisements. A mid-budget customer is usually confused in between these two companies and ends up buying from either one of them.
The interesting thing here is that both Vivo and Oppo are subsidiaries of the Chinese giant - BBK Electronics.
OnePlus is also owned by BBK Electronics!
As @Advait Kawle mentioned in the comments, it is a dirty business tactic, because it involves sextively concealing information from the target audience so as to create an illusion of choice.
印度智能手机市场充斥着众多品牌。有两家中国公司正试图在这个市场上站稳脚跟，它们分别是Vivo和Oppo。
这两家公司都是竞争对手，都采取了积极的营销策略。他们主导着印刷品和电视广告。中等预算的客户通常会被这两家公司搞混，最终会从其中任何一家公司购买手机。
有趣的是，Vivo和Oppo都是中国巨头步步高电子有限公司的子公司。
一加也是步步高电子有限公司所有！
正如@Advait Kawle在评论中提到的，这是一种肮脏的商业策略，因为它涉及有选择地向目标受众隐瞒信息，从而制造一种选择的错觉。
Anonymous
I am a seller at Flipkart, so answering it anonymously.
You see all those big sales offering 30%-50% obscene amount of rebate. I deal in a segment that sells non branded items. An example is kitchen utensils.
When sale date is approaching we get calls from Sales Managers to enroll in the sale. When I say our margins don’t justify reducing cost for sale, we are advised to increase our price 30%, then offer sale of 30%.
我是Flipkart的卖家，所以匿名回复。
你会看到所有那些提供30%-50%大折扣比例销售行为。我经营一个销售非品牌商品的细分市场，厨房用具就是一个例子。
当销售日期临近时，我们接到销售经理的电话，要求参加销售活动。当我说我们的利润率不足以降价销售的时候，建议我们将价格提高30%，然后再提供30%的折扣比例销售。
I am a seller at Flipkart, so answering it anonymously.
You see all those big sales offering 30%-50% obscene amount of rebate. I deal in a segment that sells non branded items. An example is kitchen utensils.
When sale date is approaching we get calls from Sales Managers to enroll in the sale. When I say our margins don’t justify reducing cost for sale, we are advised to increase our price 30%, then offer sale of 30%.
我是Flipkart的卖家，所以匿名回复。
你会看到所有那些提供30%-50%大折扣比例销售行为。我经营一个销售非品牌商品的细分市场，厨房用具就是一个例子。
当销售日期临近时，我们接到销售经理的电话，要求参加销售活动。当我说我们的利润率不足以降价销售的时候，建议我们将价格提高30%，然后再提供30%的折扣比例销售。
Saumitra Kaushal, former Software Engineer at Centre for Railway Information Systems (2017-2021)
Saumitra Kaushal，铁路信息系统中心前软件工程师(2017-2021年)
原创翻译：龙腾网 https://www.ltaaa.cn 转载请注明出处
Saumitra Kaushal，铁路信息系统中心前软件工程师(2017-2021年)
原创翻译：龙腾网 https://www.ltaaa.cn 转载请注明出处
So there is this famous food outlet in Delhi NCR know as IMLY . I have been to it a couple of time in Rajendra Place and it is a nice place to have food.
So they have a new outlet near Karol Bagh Metro Station , this incident took place yesterday when i went to the Karol Bagh outlet.
As soon as me and my friend entered the restaurant and took our seats , manager of that outlet came in within 3–5 seconds and asked us very politely .
Manager : Sir would you like to have room temp. water or chilled water ??
Me : Room temp. water.
And he took a water bottle from the counter neaby and opened a sealed bottle without keeping it on the table and poured the water in glasses himself .
德里有一家著名的食品店叫IMLY。我在拉金德拉广场时去过几次，这是一个吃东西的好地方。
所以他们在卡罗尔巴格地铁站附近有一个新的分店，昨天我去卡罗尔巴格分店时发生了这件事。
我和朋友一进餐厅就座，餐厅经理在3-5秒内就进来，非常礼貌地问我们。
经理：先生，你要常温的水还是冰水？
我：常温。
他从柜台上拿了一个水瓶，打开一个密封的水瓶，没有把它放在桌子上，而是自己把水倒进杯子里。
原创翻译：龙腾网 https://www.ltaaa.cn 转载请注明出处
So they have a new outlet near Karol Bagh Metro Station , this incident took place yesterday when i went to the Karol Bagh outlet.
As soon as me and my friend entered the restaurant and took our seats , manager of that outlet came in within 3–5 seconds and asked us very politely .
Manager : Sir would you like to have room temp. water or chilled water ??
Me : Room temp. water.
And he took a water bottle from the counter neaby and opened a sealed bottle without keeping it on the table and poured the water in glasses himself .
德里有一家著名的食品店叫IMLY。我在拉金德拉广场时去过几次，这是一个吃东西的好地方。
所以他们在卡罗尔巴格地铁站附近有一个新的分店，昨天我去卡罗尔巴格分店时发生了这件事。
我和朋友一进餐厅就座，餐厅经理在3-5秒内就进来，非常礼貌地问我们。
经理：先生，你要常温的水还是冰水？
我：常温。
他从柜台上拿了一个水瓶，打开一个密封的水瓶，没有把它放在桌子上，而是自己把水倒进杯子里。
原创翻译：龙腾网 https://www.ltaaa.cn 转载请注明出处
After sometime when he left i noticed the MRP on bottle was Rs 70/-.
I recalled that on the other IMLY outlets during my previous visit the IMLY guys specifically asked whether we would like to have mineral water or regular water.
I made up mind that i am not going to pay for this bottle.
While eating i was continuously noticing that the manager was doing the same thing with every guest who was arriving , and whatever the people choose whether chilled or room temp. water he was opening a new bottle any way without even telling the price
When the bill arrived i was shocked to notice one more thing.
MRP on bottle was Rs 70/- on which they applied tax and made it 78 which they again merged with the overall total and again applied GST on the total bill.
When i called the manager and told him that i never asked for this water bottle and was never told about its price , he started giving me the excuse of hygiene , and told me that we care for our customer and telling some bullshit that Shahrukh Khan advertises for this brand.
Again when i said that the taxes that u have applied on this is wrong he started panicking and snatched the bill from my hand and went to the counter and asked him for a new bill.
I immediately took the bill from his hand and took a pic of it.
过了一会儿，当他离开时，我注意到瓶子上标价为70卢比。
我记得在我上次去IMLY的其他门店时，IMLY的伙计们特别问我们想要矿泉水还是普通水。
我决定不付这瓶水的钱。
在吃饭的时候，我不断地注意到经理对每一位来的客人都做着同样的事情，无论人们选择常温的水还是冰水。他无论如何都要打开一个新瓶子，连价格都不说。
账单寄来时，我震惊地注意到还有一件事。
瓶子上的MRP是70卢比，他们对其征税，使其达到78卢比，他们再次将其与总金额合并，并再次对总账单计算商品和服务税。
当我打电话给经理，告诉他我从来没有要过这个水，也没有人告诉我它的价格时，他开始给我借口说卫生，告诉我说是关心我们的客户，还说了一些沙鲁克·汗为这个品牌做广告的废话。
当我再次说征收的税是错误的时，他开始惊慌失措，从我手中抢过账单，走到柜台前，向他索要一张新的账单。
我立刻从他手里接过账单，拍了张照片。
I recalled that on the other IMLY outlets during my previous visit the IMLY guys specifically asked whether we would like to have mineral water or regular water.
I made up mind that i am not going to pay for this bottle.
While eating i was continuously noticing that the manager was doing the same thing with every guest who was arriving , and whatever the people choose whether chilled or room temp. water he was opening a new bottle any way without even telling the price
When the bill arrived i was shocked to notice one more thing.
MRP on bottle was Rs 70/- on which they applied tax and made it 78 which they again merged with the overall total and again applied GST on the total bill.
When i called the manager and told him that i never asked for this water bottle and was never told about its price , he started giving me the excuse of hygiene , and told me that we care for our customer and telling some bullshit that Shahrukh Khan advertises for this brand.
Again when i said that the taxes that u have applied on this is wrong he started panicking and snatched the bill from my hand and went to the counter and asked him for a new bill.
I immediately took the bill from his hand and took a pic of it.
过了一会儿，当他离开时，我注意到瓶子上标价为70卢比。
我记得在我上次去IMLY的其他门店时，IMLY的伙计们特别问我们想要矿泉水还是普通水。
我决定不付这瓶水的钱。
在吃饭的时候，我不断地注意到经理对每一位来的客人都做着同样的事情，无论人们选择常温的水还是冰水。他无论如何都要打开一个新瓶子，连价格都不说。
账单寄来时，我震惊地注意到还有一件事。
瓶子上的MRP是70卢比，他们对其征税，使其达到78卢比，他们再次将其与总金额合并，并再次对总账单计算商品和服务税。
当我打电话给经理，告诉他我从来没有要过这个水，也没有人告诉我它的价格时，他开始给我借口说卫生，告诉我说是关心我们的客户，还说了一些沙鲁克·汗为这个品牌做广告的废话。
当我再次说征收的税是错误的时，他开始惊慌失措，从我手中抢过账单，走到柜台前，向他索要一张新的账单。
我立刻从他手里接过账单，拍了张照片。
He came with a new bill from which the amount of bottle was removed as a whole and he said that we want our customers to be happy and came to me with a 15% off coupon for the next time.
I refused to take the coupon and he started to calm me down and made me to sit with him as there were around 15–20 people with whom he had done the same thing.
After that he said sir you don’t need to pay the bill u can go without paying it but i refused again.
I said that i will pay the bill and will also pay for the bottle. And when i took the bottle from the table , he again panicked and took the bottle from my hand and was trying to remove the MRP from the bottle by saying that as u are taking the bottle outside the restaurant i am removing its price.
I said to him that i understand what you are trying to do , if u want i can make a scene here or u can hand over the bottle to me in a peaceful way.
Even if he manages to sell these bottles to 50 customers a day , he is making huge profit just out of water.
他带来了一张新账单，从中删除了整瓶水的数量，他说希望我们的客户感到高兴，并给了我下一次15%的折扣券。
我拒绝拿优惠券，他开始让我冷静下来，让我和他坐在一起，因为大约有15到20个人和他做了同样的事情。
在那之后，他说先生，你不需要付账，你可以不用付账，但我再次拒绝了。
我说我会付账单，也会付水的钱。当我从桌上拿下瓶子时，他再次惊慌失措，从我手中拿下瓶子，试图从瓶子上取下标签，他说，当你在餐馆外面拿瓶子时，我正在降低它的价格。
我对他说，我明白你想做什么，如果你想，我可以在这里大吵大闹，或者你可以和平地把水瓶交给我。
即使他每天能把这些水只卖给50个顾客，他也能从水里赚大钱。
I refused to take the coupon and he started to calm me down and made me to sit with him as there were around 15–20 people with whom he had done the same thing.
After that he said sir you don’t need to pay the bill u can go without paying it but i refused again.
I said that i will pay the bill and will also pay for the bottle. And when i took the bottle from the table , he again panicked and took the bottle from my hand and was trying to remove the MRP from the bottle by saying that as u are taking the bottle outside the restaurant i am removing its price.
I said to him that i understand what you are trying to do , if u want i can make a scene here or u can hand over the bottle to me in a peaceful way.
Even if he manages to sell these bottles to 50 customers a day , he is making huge profit just out of water.
他带来了一张新账单，从中删除了整瓶水的数量，他说希望我们的客户感到高兴，并给了我下一次15%的折扣券。
我拒绝拿优惠券，他开始让我冷静下来，让我和他坐在一起，因为大约有15到20个人和他做了同样的事情。
在那之后，他说先生，你不需要付账，你可以不用付账，但我再次拒绝了。
我说我会付账单，也会付水的钱。当我从桌上拿下瓶子时，他再次惊慌失措，从我手中拿下瓶子，试图从瓶子上取下标签，他说，当你在餐馆外面拿瓶子时，我正在降低它的价格。
我对他说，我明白你想做什么，如果你想，我可以在这里大吵大闹，或者你可以和平地把水瓶交给我。
即使他每天能把这些水只卖给50个顾客，他也能从水里赚大钱。
Sanchit H. Jadhav, Owns a restaurant
Sanchit H. Jadhav，开了家餐馆
Sanchit H. Jadhav，开了家餐馆
My mom owns a restaurant and it is in front of three big government offices (The district court, The regional GST office, The Deputy Superintendent office and The IG office). So basically the customers coming to our restaurant are mostly lawyers, police officers, class one and class two government employees or criminals and their relatives.
So the rush time in our restaurant is the time when these offices have their lunch break. Also there are lots of people working in these offices who are our regulars.
One day an SI came in with his colleagues (all of them were high-ranking officers). He came in during the rush hours and we were short of 3 employees and so were unable to serve him the same way we used to serve other days. And it wasn't enough that one of our servers spilled water on his uniform. Immediately after that he got up and slapped the server (don't know why but maybe he had a rough day because nobody does this in any condition). Everyone was looking and no one was understanding what was happening. My mom has a policy that it is ok if you lose one or two customers but you should not let anyone treat your employees as trash. If she were in that day she would have kicked out all of them.
我妈妈拥有一家餐厅，它位于三个大型政府办公室（地区法院、地区商品及服务税办事处、副主管和监察主任办公室）前面。所以基本上来我们餐厅的顾客大多是律师、警察、一级和二级政府雇员或罪犯及其亲属。
所以我们餐厅的高峰时间是这些办公室人员午休的时间。还有很多人在这些办公室工作，他们是我们的常客。
一天，一名SI和他的同事(都是高级官员)进来了。他是在高峰时间来的，我们还缺3名员工，所以不能像以前那样为他服务。因人员不够我们的一个服务员把水洒在他制服上。紧接着，他站起来打了服务员一巴掌（不知道为什么，但也许他今天过得很艰难，因为在任何情况下都没有人这样做）。每个人都在看，没有人知道发生了什么。我妈妈有个规定，如果你失去了一两个客户，没关系，但你不应该让任何人把你的员工当垃圾对待。如果那天她在，她会把他们都赶出去。
So the rush time in our restaurant is the time when these offices have their lunch break. Also there are lots of people working in these offices who are our regulars.
One day an SI came in with his colleagues (all of them were high-ranking officers). He came in during the rush hours and we were short of 3 employees and so were unable to serve him the same way we used to serve other days. And it wasn't enough that one of our servers spilled water on his uniform. Immediately after that he got up and slapped the server (don't know why but maybe he had a rough day because nobody does this in any condition). Everyone was looking and no one was understanding what was happening. My mom has a policy that it is ok if you lose one or two customers but you should not let anyone treat your employees as trash. If she were in that day she would have kicked out all of them.
我妈妈拥有一家餐厅，它位于三个大型政府办公室（地区法院、地区商品及服务税办事处、副主管和监察主任办公室）前面。所以基本上来我们餐厅的顾客大多是律师、警察、一级和二级政府雇员或罪犯及其亲属。
所以我们餐厅的高峰时间是这些办公室人员午休的时间。还有很多人在这些办公室工作，他们是我们的常客。
一天，一名SI和他的同事(都是高级官员)进来了。他是在高峰时间来的，我们还缺3名员工，所以不能像以前那样为他服务。因人员不够我们的一个服务员把水洒在他制服上。紧接着，他站起来打了服务员一巴掌（不知道为什么，但也许他今天过得很艰难，因为在任何情况下都没有人这样做）。每个人都在看，没有人知道发生了什么。我妈妈有个规定，如果你失去了一两个客户，没关系，但你不应该让任何人把你的员工当垃圾对待。如果那天她在，她会把他们都赶出去。
But I decided to handle the situation differently. I went to him with a clean towel to wipe off his shirt, asked him and his friends to sit at a different table and served them food. Apart from this I refused to take money saying that we probably screwed his day. At the end he was both surprised and satisfied because no one would have treated him the way we did. Also he liked the food (who doesn't like free food).
But the next day I was surprised because he had brought almost 36 people (all police officers at the superintendent's office) for lunch with him telling them that this restaurant has the best food and a homely service. I was speechless. The other day his bill would have been around Rs.250 to 300 but now he had so many people with him and the bill came out to be almost Rs.5000.
但我决定以不同的方式处理这种情况。我拿着一条干净的毛巾去擦他的衬衫，请他和他的朋友们坐在另一张桌子旁，为他们提供食物。除此之外，我拒绝收钱，说我们可能毁了他的一天。最后，他既惊讶又满足，因为没有人会像我那样对待他。他也喜欢那里的食物(谁不喜欢免费的食物呢)。
但第二天我很惊讶，因为他带了将近36个人（都是警司办公室的警察）和他一起吃午饭，告诉他们这家餐厅有最好的食物和家常服务，我说不出话来。前几天，他的账单大约在250到300卢比之间，但现在他身边有这么多人，账单几乎达到5000卢比。
But the next day I was surprised because he had brought almost 36 people (all police officers at the superintendent's office) for lunch with him telling them that this restaurant has the best food and a homely service. I was speechless. The other day his bill would have been around Rs.250 to 300 but now he had so many people with him and the bill came out to be almost Rs.5000.
但我决定以不同的方式处理这种情况。我拿着一条干净的毛巾去擦他的衬衫，请他和他的朋友们坐在另一张桌子旁，为他们提供食物。除此之外，我拒绝收钱，说我们可能毁了他的一天。最后，他既惊讶又满足，因为没有人会像我那样对待他。他也喜欢那里的食物(谁不喜欢免费的食物呢)。
但第二天我很惊讶，因为他带了将近36个人（都是警司办公室的警察）和他一起吃午饭，告诉他们这家餐厅有最好的食物和家常服务，我说不出话来。前几天，他的账单大约在250到300卢比之间，但现在他身边有这么多人，账单几乎达到5000卢比。
So what dirty business tactic do I know?
Be nice and gentle to any kind of person, never talk to your customers rudely, your down to earth attitude will always be noticed and the respect you give them while serving will make them come to you again and again. If you ask them affectionately just like their mothers or wives do then they will love it and will come back just because you gave them the homely feeling.
EDIT: Many are asking in the comment section that what happened to the servers. Well in such kind of situation where the server is not to be blamed and is treated badly by any customer then at the end of the day we give then some tip and a day off. Also in this case we gave the waiter some money (I know its not too much but for a guy who has to run his family on daily wages) and asked him to take a paid leave. But he insisted to come the next day. However I didn't asked him to serve the group and handled them personally.
我知道什么不诚实地商业策略：
对任何人都要友善、温柔，与客户交谈永远不要粗鲁，你脚踏实地的态度总会被注意到，你在服务时给予他们的尊重会让他们一次又一次地来找你。如果你像他们母亲或妻子一样深情地问他们，那么他们会喜欢你，并且会回来，因为你给了他们家的感觉。
编辑：许多人在评论部分询问服务员发生了什么。在这种情况下，服务员不应该受到责备，也不应该受到任何顾客的恶劣对待，那么在一天结束的时候，我们会给他们一些小费，并放一天假。在这个例子中，我们给了服务员一些钱(我知道这并不多，但对于一个每天靠工资养家的人来说可以了)，并请他带薪休假。但他坚持第二天来。然而，我并没有要求他再为团队服务，而是我亲自服务他们。
Be nice and gentle to any kind of person, never talk to your customers rudely, your down to earth attitude will always be noticed and the respect you give them while serving will make them come to you again and again. If you ask them affectionately just like their mothers or wives do then they will love it and will come back just because you gave them the homely feeling.
EDIT: Many are asking in the comment section that what happened to the servers. Well in such kind of situation where the server is not to be blamed and is treated badly by any customer then at the end of the day we give then some tip and a day off. Also in this case we gave the waiter some money (I know its not too much but for a guy who has to run his family on daily wages) and asked him to take a paid leave. But he insisted to come the next day. However I didn't asked him to serve the group and handled them personally.
我知道什么不诚实地商业策略：
对任何人都要友善、温柔，与客户交谈永远不要粗鲁，你脚踏实地的态度总会被注意到，你在服务时给予他们的尊重会让他们一次又一次地来找你。如果你像他们母亲或妻子一样深情地问他们，那么他们会喜欢你，并且会回来，因为你给了他们家的感觉。
编辑：许多人在评论部分询问服务员发生了什么。在这种情况下，服务员不应该受到责备，也不应该受到任何顾客的恶劣对待，那么在一天结束的时候，我们会给他们一些小费，并放一天假。在这个例子中，我们给了服务员一些钱(我知道这并不多，但对于一个每天靠工资养家的人来说可以了)，并请他带薪休假。但他坚持第二天来。然而，我并没有要求他再为团队服务，而是我亲自服务他们。
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